ABOUT ONLINE RESERVATION

By requesting our services with reservations through this website, you are accepting our terms and conditions. If you do not agree with any of these terms and conditions, please do not make reservations through this website.

Booking confirmation

The online reservation service does not guarantee you a place for that date/time, you will be contacted by email or text message to your cell phone with a confirmation or whatever is applicable.

To reserve your cleaning date and time, a $70 deposit will be applied.
This fee is NON-REFUNDABLE, but will be deducted from the total cleaning price.

Service Rescheduling

WE REQUIRE AT LEAST 24 HOURS NOTICE to request rescheduling of the service.

The $70 reservation confirmation fee will automatically convert to a cancellation fee in the event you do not notify us 24 hours in advance of your scheduled appointment. The $70 is non-refundable, meaning you’ll need to pay another deposit when you rebook.

The client can only reschedule their cleaning 24 hours before their scheduled appointment with a maximum of 5 reschedules. More than 5 reschedules will forfeit your $70 and will automatically be converted to a cancellation fee.

RESCHEDULINGS AND CANCELLATIONS

We ask that you notify us at least 24 hours in advance if you need to cancel or reschedule for any reason, otherwise a $70 cancellation fee will be assessed. This applies to all online, telephone reservations and those obtained by other means.

WHEN WE MAY REFUSE SERVICE

We reserve the right to deny and/or terminate service due to safety concerns, inappropriate or uncomfortable situations, weapons on the premises, severe disorder, and disconnected utilities.

Our employees have the option to leave if the home is in extremely unsanitary conditions or if they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse to perform the service on the spot and you will be charged a cancellation fee.

MAKE ACCESS TO THE SERVICE EASY

We ask that you take a few minutes to tidy up and allow cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, table tops, etc. If you would like our cleaners to perform other tasks for you, please call the office in advance so your cleaning fee can be adjusted for the additional time.

Parking lot

Provide a convenient parking place for service providers. If free parking is not available, we will charge the parking fee to your card. If parking is not available, the appointment will be considered “cancelled” and a $70 cancellation fee will apply if service providers have to leave due to parking issues.

About service location – BLOCK

Customer must provide the location of service to Cleaning Lover Company staff on or before the day of scheduled service. If equipment is left outside the customer’s home, every effort will be made to contact the customer to arrange entry into the home. If contact is not made within 20 minutes of the cleaning crew arriving, your scheduled cleaning will be skipped and you will be charged a $70 late cancellation fee (LOCKOUT FEE). This fee is necessary to compensate employees for unexpected loss of income and travel time. To avoid this charge, you can provide us with a key or code to enter your home.

Alarm

If your home is equipped with a security system, make sure it is turned off or call our office with the code and proper instructions for use. If the code changes, please inform us so as not to incur blocking charges.

Keys

At Cleaning Lover Company, we prioritize the safety of our customers’ homes. Instead of us holding the keys, we kindly request that our clients provide a lock box where they can store their house keys safely inside the lock box outside their residence.

Once we complete the cleaning service, we will return the key to the safe and lock it. By following this procedure, our goal is to ensure the safety of our customers’ homes while providing convenient access for our cleaning team.

In the unfortunate event that a customer chooses to leave a door unlocked or place a key in an unsecured location, Cleaning Lover Company is not responsible for any damage or theft that may occur.

Cleaner Arrival Margin

We schedule our cleanings in an order that requires the least amount of travel time in an effort to keep prices low and avoid travel fees. If you require a specific time, we will do our best to accommodate your request, however, times are not guaranteed.

Due to the unpredictable nature of our business and unforeseen circumstances such as traffic jams, weather, and mechanical issues, please allow us the flexibility to schedule our cleaning between the windows of 8:00 a.m. to 5:00 p.m. m. and from 11:00 a.m. m. and from 11:00 a.m. m. to 3:00 p.m. m.

If we have trouble arriving within the agreed time frame, we will call and/or text you.

ADDITIONAL SERVICES (EXTRAS)

You can request these services with an additional charge.

– Use of ecological products
– Additional rooms (office, den)
– Hand wash a sink full of dishes
– Clean the inside of the oven
– Clean the inside of the fridge
– Clean interior windows
– Blinds with detail
– Detail of baseboards
– Detail of plugs
– Wall cleaning
– Eliminate mold and mildew in the shower and bathtub
– Clean the inside of the kitchen cabinets
– Clean the inside of cabinets and drawers
– Pets (hair)
– Sweep the inside of the garage
– Cleaning of terrace and outdoor patio
– Inside Washer & Dryer cleaning
– Heavy duty

ABOUT PETS

We will gladly work in the presence of pets. We request that indoor activity be limited for reasons of cleaning efficiency and safety. If your pet becomes anxious or presents a safety concern, Cleaning Lover Company reserves the right to remove its employees from your home.

Our employees are instructed not to enter a home if they believe an animal is a threat; Pets may behave differently if a family member is not present. If the removal of our cleaning technician is due to aggressive pets, our cancellation policy will apply.

ABOUT PRICES

Instant prices are average approximations, but we can adjust the price based on the actual condition of the home. To ensure that there are no surprises when we arrive and discover that the job will require additional time, we will call you to inform you of the need for a price change. If we are unable to contact you, the team will have to leave and you will be charged the cancellation fee ($70).

We reserve the right to re-evaluate fees at any time based on the time it takes to perform our service to meet customer standards. Cleaning Lover Company will contact the customer to discuss pricing or service revisions if the cleaning time differs drastically from the original offer.

PAYMENTS

Payments must be made on the day of cleaning by check, cash or credit card.

Recurring discounts begin AFTER the first cleaning service. If you miss cleanings and your cleaning frequency is less than stated, your price will increase to the price level for the lowest frequency.

Rate Increases

Adjustments to the client’s cleaning fee can be made at any time during the year if there are changes in the frequency of the client’s established service schedule or in the client’s home or living situation: remodeling, change of address, number of people living in the house, a significant addition of furniture, etc. The
The customer’s rate will be increased annually, in an amount not to exceed 8% of the customer’s current rate.

REFUND

We do not offer refunds, our sales are final, we have built our business providing our customers with the best possible service available, yet, we recognize that we are human and many things can happen. If you are not happy with our service, please send us an email or text message to our mobile number 9193082005 within 24 hours and we will rectify the error free of charge.

ABOUT CLEANING

Using The Owner’s Vacuum Cleaner

If you request to use your vacuum cleaner, we will not assume or accept any liability for damage to the unit. Since we are not responsible for maintaining the vacuum cleaner, we will not be responsible for any repairs. This is important because if the vacuum cleaner is not in working condition when we arrive to clean your home, we will not be able to perform any vacuuming of carpets and hard floor surfaces.

About the use of products

We provide the equipment and products needed to thoroughly clean your home, if you require us to only use eco-friendly cleaning products, please let us know before starting the service.

If you need to use their cleaning products, please note that we are not responsible for any damage associated with such products. When this request is made, we ask that you have cleaning chemicals and supplies ready so that we can perform our cleaning service as efficiently as possible.

What we can’t clean

Mold remediation is a specialty, we cannot be responsible for any mold related risks in clients’ homes.

We cannot clean hoarding houses or areas containing animal or human body fluids, blood, feces, vomit, cat litter boxes, bird cages, and urine or excretions.

Inaccessible areas and heavy objects

For safety and liability reasons, our employees are not permitted to stand higher than a standard height table or work outside of their home. Cleaners cannot move objects weighing more than 35 pounds. If you want to clean behind heavy objects, move them before cleaning.

DAMAGE, BREAKAGE AND LOSS POLICY

While this is rare, there is a possibility of breakage or damage while cleaning. Our cleaners exercise reasonable care when cleaning your home; We carry insurance against damage or breakage caused by our cleaners.

We will not be responsible for any damage caused by normal wear and tear, improper installation of an item in your home, artwork, collectibles or family heirlooms not disclosed during the booking process, these items include but are not limited to , the following:

Artwork, collectibles and family heirlooms – these items are expensive and impossible to replace. The client must indicate these items to us before beginning the service. Please let us know how you would like your fragile items to be handled and cared for.

Notification must be made within 24 hours of any personal item being broken or lost. An attempt will always be made to replace it with an identical one, but it is not guaranteed.

HOLIDAYS

Cleaning Lover Company does not tour during holidays.

If your scheduled day falls on a holiday, we will contact you to reschedule; The following holidays will be observed:

Independence Day
Thanksgiving
Black Friday
Christmas Eve
Christmas day
New Year Eve
New Year

DO NOT HIRE OUR EMPLOYEES

As our customer, we ask that you agree not to solicit or hire any of our cleaning employees to work directly for you. Our professional cleaners are background checked, references checked, and have completed comprehensive cleaning training. A significant amount of time, resources and money is invested in each new employee before they are allowed into our clients’ homes.

 

 

Any claim relating to the Cleaning Lover Company website or our services generally shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions.

Cleaning Lover Company reserves the right to change these terms and conditions at any time without notice.