Welcome to Cleaning Lover Company, your trusted provider of residential and commercial cleaning services in North Carolina. By using our services, you agree to the terms and conditions set forth herein. We ask that you read the following terms carefully before making any reservation or engaging our services. If you do not agree with any of these terms, we ask that you do not make the reservation.

1. Reserva Online

The online booking process does not guarantee a spot for your requested date and time. You will be contacted via email or text message to confirm your appointment or provide additional details.

To confirm your reservation, a non-refundable deposit of $70 is required , which will be deducted from the total cleaning fee.

2. Rescheduling of Services

• Rescheduling Notice: To request a rescheduling, you must notify us at least 24 hours before your scheduled appointment .
• If we are not notified within this time, the $70 deposit will become a cancellation fee , and a new $70 deposit will be required when you rebook.
• The client may reschedule their appointment up to 5 times . If this limit is exceeded, the client will lose the right to use the $70 deposit, which will be considered a cancellation fee.

3. Cancellations

We ask that you inform us at least 24 hours in advance if you need to cancel or reschedule your appointment for any reason. Failure to do so will result in a $70 cancellation fee . This policy applies to all reservations made via the web, phone or any other means.

4. Right to Deny Service

We reserve the right to deny or terminate service if:

• There are security issues at the site, such as the presence of weapons, extreme unsanitary conditions or severe disorder.
• If utilities are disconnected .
• Our employees feel threatened or insecure.

If the cleaning crew is forced to leave the premises due to any of the above circumstances, a $70 cancellation fee will be charged .

5. Access to the Service

We ask that you prepare and tidy the areas that require cleaning to facilitate access to the surfaces and spaces that will be serviced, such as: floors, countertops, table tops, etc. If you would like additional tasks performed that are not included in the standard service, please contact us in advance to adjust the price and cleaning time.

6. Parking

The client must provide a suitable parking space for our service providers. If there is no free parking available, the parking fee will be charged to the client’s card. Conversely, if the situation cannot be resolved, the appointment will be considered cancelled with a fee of $70.

7. Service Location

Customers are required to provide service location prior to or on the day of cleaning . If the team is unable to access the customer’s home, we will make every effort to contact the customer and arrange entry into the home. If we are unable to contact you within the first 20 minutes of our cleaning providers’ arrival, a $70 lockout fee will be charged. This fee is required to compensate employees for unexpected loss of income and travel time. To avoid this charge, you may provide us with a key or access code .

8. Alarm System

If your home has a security system, we ask that you turn it off or provide us with the necessary code prior to our arrival. If this information is not provided to us and we are unable to gain entry, a $70 lockout fee will apply.

9. Keys and Security

The security of your home is our priority. Instead of storing your keys, we ask that you use an external lockbox to store them. Upon completion of the service, we will return the key to the lockbox and lock it.

Cleaning Lover Company is not responsible for any damage or theft if keys are not stored safely.

10.  Arrival Margin

We schedule our cleanings in an order that requires the least amount of travel time in order to keep prices low and avoid travel charges. If you require a specific time, we will do our best to accommodate your request; however, we do not guarantee times.

Due to the unpredictable nature of our business and unforeseen circumstances such as traffic jams, weather, and mechanical issues, please allow us the flexibility to schedule our window cleaning between 8:00 am to 5:00 pm and 11:00 am to 3:00 pm.

If we have trouble arriving within the agreed upon time, we will call and/or text you.

11. Additional Services (Extras)

Additional services can be requested for an extra charge. Some of these services include:

• Use of organic products
  
• Additional rooms (office, study)
  
• Hand washing a sink full of dishes
  
• Clean the inside of the oven
  
• Clean the inside of the refrigerator
  
• Clean interior windows
  
• Blinds with detail
  
• Detail of baseboards
  
• Detail of plugs
  
• Wall cleaning
  
• Removing mold and mildew from showers and bathtubs
  
• Clean the inside of kitchen cabinets
  
• Clean the inside of cabinets and drawers
  
• Pets (hair)
  
• Sweep the inside of the garage
• Cleaning of terrace and outdoor patio
  
• Interior cleaning of washing machine and dryer
• Heavy work

Prices for these services will be confirmed prior to the service being performed.

12. Pets

We are happy to work in pet-friendly homes. However, if your pet exhibits aggressive or risky behavior, Cleaning Lover Company reserves the right to withdraw its cleaning team and apply our cancellation policy .

Our employees are instructed not to enter a home if they believe an animal is a threat; pets may behave differently if a family member is not present.

If a pet is present, please ensure that it does not interfere with the cleaning process.

13. Prices

Our service prices are initial estimates based on information provided by the client. If upon arrival at the location the condition of the home requires more time or resources, we will inform you of the price adjustment. If we are unable to contact you, the team will have to leave and a $70 cancellation fee will apply .

14. Payments

Payments must be made on the day of cleaning by cash, check or credit card . In the event of non-timely payments, we reserve the right to suspend future reservations.

15. Price Adjustment

We may make price adjustments at any time during the year if there are changes in the frequency of service or if there are changes in the client’s home or living situation such as: remodeling, change of address, number of people living in the home, a significant addition of furniture, etc.

Customer rates may be increased annually, by an amount not to exceed 8% of their current rate.

16. Refunds

We do not offer refunds. We have designed our business to provide you with the best service possible, however, we recognize that we are human and unwanted situations can occur . If you are not satisfied with the service, you must notify us within 24 hours to correct any inconvenience at no additional charge.

17. Use of Equipment and Products

If you request to use your own vacuum cleaner or cleaning products, Cleaning Lover Company assumes no responsibility for damages resulting from their use. In addition, we will not be responsible for repairs related to equipment owned by you.

If we need to use your products, we ask that you have them ready before the cleaning team arrives. If we find that any of your products are aggressive, toxic or hazardous, we reserve the right to refuse their use. A license is required for the use of toxic and hazardous cleaning products.

We provide the necessary equipment and products to thoroughly clean your home, if you require us to use only eco-friendly cleaning products, please let us know before starting the service.

18. Damage, Breakage and Loss

If you have delicate items in your home, we recommend that you remove them before cleaning or let us know so we can proceed with caution.

Whilst this is rare, there is a chance that breakages or damage may occur during cleaning. Our cleaners take reasonable care when cleaning your home; we carry insurance against damage or breakage caused by our cleaners.

We will not be responsible for any damage caused by normal wear and tear, improper installation of an item in your home, artwork, collectibles or family heirlooms not disclosed during the booking process, these items include but are not limited to the following:

Artwork, collectibles, and family heirlooms: These items are expensive and impossible to replace. The customer must let us know the presence of these items before we begin the service. Please let us know how you would like your fragile items handled and cared for.

Any broken or lost personal item must be reported within 24 hours. An attempt will always be made to replace it with an identical item, but replacement is not guaranteed.

19. What We Cannot Clean

Mold remediation is a specialty, we cannot be held responsible for any mold related risks in clients’ homes.

• We cannot clean hoarding houses or areas that contain animal or human bodily fluids, blood, feces, vomit, cat litter boxes, bird cages, and urine or excretion.
• For safety and liability reasons, our employees are not permitted to stand higher than a standard table or work outside of their home. Cleaners are not permitted to move objects weighing more than 35 pounds. If you wish to clean behind heavy objects, please move them before cleaning.

20. Holidays

We do not offer services on holidays. If your appointment falls on a holiday, we will contact you to reschedule the cleaning. Observed holidays include:

• Independence Day
• Thanksgiving
• Christmas
• New Year

21. Use of Photographs for Promotional Purposes

In order to promote our services, Cleaning Lover Company reserves the right to take photographs of the interior of your home before and after the cleaning. These images will be used exclusively for promotional and marketing purposes, ensuring the anonymity of the property and residents at all times.

If you prefer that we do not take photographs of the interior of your home, please notify us in advance. You can do so by emailing us at services@cleaninglover.com or sending a text message to the phone number listed on our website prior to the cleaning service. We will respect your preference and will not take any photographs if requested.

22. Non-Hiring Employee Policy

As a Cleaning Lover Company client , you agree not to directly hire any of our cleaning employees for services outside of our company. Our employees have been rigorously vetted and trained, and we have invested significantly in their training.

23. Additional Conditions

The content appearing on this website could include technical, typographical, or photographic errors. Cleaning Lover Company does not warrant that the content on its website is accurate, complete, or current. Cleaning Lover Company may make changes to the content on its website at any time without notice. However, Cleaning Lover Company makes no commitment to update the content.

If you do not agree with any of these terms, you are prohibited from using or accessing this site. Any claim relating to Cleaning Lover Company’s website or our services generally shall be governed by the laws of the State of North Carolina without regard to its conflict of law provisions. Cleaning Lover Company reserves the right to change these terms and conditions at any time without notice.